Speaking as someone who has to tend to desktop support for a part of my living, I have to say the worst piece of software I have ever encountered is BlackBerry Desktop manager. Its not bad enough we got Norton AntiVirus slowing down things but then there's Desktop Manager piling it onto otherwise very usable computers.
Mostly the big issue is that there are so many versions of the software, its really easy to get the wrong version, plus their "service packs" are really the entire application written as a "patch" to the original application so they're the same size, but to start with a fresh install then go straight to a service-packed installation, you have to download TWO 30Mb downloads just to get the app off the ground.
Next, the users don't know how to use it, so any little hiccup means a phonecall to me. I don't use the stupid things, I don't want to, the tech support on blackberry.com is slow and unhelpful. UGH.
Next time I encounter a new client, I will be asking if they have a BlackBerry, and I will be raising my rates to make this aggravating piece of software worth my time.
Tags: blackberry, cell phones, installation, errors